Welcome to the Blue Lotus Hotel, an experience of rest and harmony.
Rates
Our rates are in Mexican pesos MXN, per room per night.
Policies
Check-in is at 2:00 PM – Check-out is at 12:00 PM.
No refunds will be issued due to bad weather, hurricanes, tropical storms, including any inconvenience or complication that may arise from the direct impact or hurricane warning in the area.
Hotel Loto Azul will not be responsible for any extra costs, evacuation, or inconvenience that may arise due to a tropical storm or hurricane.
Reservations
To confirm any reservation, we require the details of a valid credit card and the name of the person making the reservation; no charges will be made to the card, it is only used as a guarantee.
Any changes to your reservation must be made at least 3 days prior to arrival by calling the hotel. (During peak season, changes and cancellations require 10 days' notice to obtain a refund or date change).
By confirming your deposit via bank transfer or credit card, you are agreeing to our booking and cancellation policies. If you choose to guarantee your reservation via bank transfer, 50% of the total cost of your stay will be required.
In case of cancellations due to force majeure events related to nature, we grant a credit to be made effective 12 months from the date of the problem.
CANCELLATION POLICIES
Cancellations made 24 hours prior to arrival will not be refunded.
Cancellations must be made using the same method as the original reservation, and the hotel must respond within 48 (forty-eight) hours. Failure to respond within this timeframe will be considered acceptance of the cancellation, without prejudice to the charges indicated below:
The parties may request cancellation of the lodging service at any time with 10 (ten) calendar days prior to the provision of the service, no amount will be charged for the cancellation.
If the cancellation is made within 9 (nine) calendar days prior to the date of the lodging service, the cancelling party must pay the penalty equivalent to 20% (twenty percent) of the total price of the lodging service excluding Value Added Tax (VAT).
A fortuitous event or force majeure event is understood to be those facts or events beyond the control of the parties, provided that such facts or events are unforeseeable, irresistible, insurmountable, current and do not arise from any negligence or provocation by one of the parties.
When the lodging service is not provided due to unforeseen circumstances or force majeure, the guest will be entitled to a full refund of payments made. If the lodging service has been partially provided, the guest will only be entitled to a refund for the portion of the service not provided, and this refund will not be less than one-third of the total cost of the lodging service.
RESPONSE LETTER
Hotel Loto Azul and its employees will not be liable for any physical or economic damage as a result of or in connection with:
Any delay or cancellation.
In the event that a guest becomes ill during their vacation or has to interrupt their stay, any medical or hospital expenses will be the responsibility of the guest.
Power outages due to weather, maintenance, damage, expenses, delays or dissatisfaction, of any type or nature, resulting from any event or action that is beyond the reasonable control of the hotel.
Loss of any item that has not been deposited in the hotel safe, or losses that occur while the room is not properly locked.
Loss of any item left in your car that is not entrusted to the management.
REGULATION
1. All persons staying at the hotel are subject to these regulations, which are considered a contract of adhesion that must be fulfilled, otherwise, Management reserves the right of admission and stay.
2. The consumption of any drugs or narcotics is not permitted within the hotel premises. In accordance with the law and in compliance with the "smoke-free" campaign, smoking is prohibited in guest rooms and enclosed spaces.
3. The introduction of alcoholic beverages into the rooms or common areas is not permitted; the bar area has an appropriate space for the socialization of our clients.
3. It is strictly forbidden to commit acts of violence, psychological or moral intimidation, harassment of any kind, make threats, and perform any act, exclamation, or expression that affects the honor, prestige, or emotional and/or physical integrity of any guest or employee.
4. Any damage or deterioration, whether total or partial, caused to the Hotel's facilities, fixtures, property, services, or supplies due to misuse or negligence on the part of the guest will be charged to the client's account. - Please respect the quiet hours, which are from 11:00 PM to 9:00 AM.
5. Pets are not allowed out of respect for other guests.
SWIMMING POOL
The hours are from 8:00 a.m. to 10:00 p.m.
For the exclusive use of our guests.
It is forbidden to bring food and drinks of any kind into the water, to smoke or enter with chewing gum, as well as to play rough games.
If the guest has just arrived from the beach, it is imperative to use the shower before entering the pool.
Swimsuit required for children and adults.
Children under twelve years of age must be accompanied by an adult in the pool and common areas.
Pets are not allowed in the pool area.
No loudspeakers allowed.
